Returns and Exchanges
We want you to be completely satisfied with every ANTHEM purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 30 days of receipt for exchange, refund or credit (excluding delivery and handling charges). Returned apparel and accessories must be unworn and unwashed and in original condition. ANTHEM tags must still be on the item. Personalized items cannot be returned.
If you wish to return an item you received as a gift, we will either exchange it for another item or issue a gift card. If you wish to return an item you purchased, you may choose to have the item replaced or have credit issued to you in the original form of payment. Please see below for specific return packing instructions.
Please insure and ship your return merchandise with the information requested on the back of your packing slip (including your name, address and zip code) to:
Attn: Online Returns
3274 Sacramento Street
San Francisco, CA 94115
We recommend insuring and retaining tracking information on your return shipment since we cannot give credit for items that do not arrive to our warehouse.
1. List the item(s) being returned on the back of your packing slip along with the reason for the return.
2. Please indicate if you would like to exchange the item(s) or if you prefer a credit.
3. Include the packing slip with the returned item(s).
4. Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return.
For questions regarding returns please email us at email@example.com or call us at 1-415-440-6500 x33.
If you've kept your packing slip, fill out the exchange portion of the form on the back of the slip with the item you would like to order, and include it with your return. If the merchandise price for the replacement item exceeds the amount to be refunded, please include payment for the additional amount. If you have questions, please call us at 1-415-440-6500 x33.
Returns and Exchanges of Gifts
If you have received a gift from ANTHEM and would like to return or exchange the item, please complete the form on the back of your packing slip as you would for a regular return or exchange (see above). If you are returning the item, we will send you a gift certificate for the dollar amount of the item. If you are exchanging the item and the amount for the replacement item exceeds the cost for the return item, please include payment for the additional amount.
Shipping Errors and Damages
Please email us at firstname.lastname@example.org or leave a message at 1-415-440-6500 x33 if your order arrived damaged or if a packing error occurred.
Depending on the method you use to return the item to us, it can take up to 7-14 days for us to receive your return. If you placed your order with a credit card, the credit will be applied to your account and usually appears on your statement within one billing cycle from the time we process your return. If you ordered by check, your refund will be sent to you via regular mail within 14 days of the receipt of your return.
Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase.
Customized, Monogrammed, and personalized items cannot be returned, except when due to defect. Once placed, orders for these items cannot be canceled.
NOTE -- add info on when they pay return shipping and when we will pay return shipping.